Terms of Service

These Terms of Service apply to the website https://lp5.uspi-work.pl/ (the "Website") and to all related sites of the company.

The Website is owned by Antonina Dolzhykova, conducting business under the trade name "USPI WORK & Documents", registered at ul. Krzysztofa Gotowskiego 6, 85-030 Bydgoszcz, Poland (NIP: 9671385813, REGON: 525245198).

Use of the Website requires familiarisation with and acceptance of these Terms together with the Privacy Policy.

Website — https://lp5.uspi-work.pl/ and related web pages.

Client / User — a person ordering a service.

Service — a paid service of assistance and legal support in processing documents at Polish state authorities.

Services offered include:

• assistance in obtaining a residence card (Karta Pobytu) in Poland;

• PESEL number registration;

• work permit and work visa support;

• family reunification documents;

• Polish citizenship procedure;

• school / kindergarten enrolment;

• social benefits applications;

• job placement and matching with verified Polish employers;

• document translation by sworn translators.

The Client uses the Service voluntarily and orders it through the channels indicated on the Website (form, phone, email, instant messaging).

The agreement is concluded once the Service Provider confirms acceptance of the order and the Client accepts the terms.

The Client is obliged to provide accurate data and complete documents required for performance of the Service. The Service Provider is not liable for delays caused by incomplete or incorrect data supplied by the Client.

Service performance begins on the agreed start date after receiving the required documents and (if applicable) the agreed advance payment.

The Client acknowledges that decisions on residence permits, PESEL, work permits and citizenship are made exclusively by Polish state authorities (urząd). The Service Provider does not guarantee the outcome of any state procedure.

Fees for Services are individually agreed prior to commencement and depend on the type of case, document complexity and scope of work.

Official state fees (urząd, sworn translators, official translations) are paid separately at official rates and are not included in the Service Provider's fee.

Payments are made via bank transfer to the account specified by the Service Provider or via secure payment providers (e.g. ING Bank Śląski S.A.).

Each Client receives a VAT invoice for the Services rendered.

The Service Provider undertakes to provide Services with due diligence, in accordance with applicable law, professional standards and the agreed scope.

The Client undertakes to cooperate, provide all required documents on time, respond to requests for clarification, and pay agreed fees on time.

The Service Provider is entitled to refuse a Service if the request involves an illegal action or violates ethical standards.

The Client has the right to information about the progress of the case throughout the entire process.

Complaints regarding Services should be submitted in writing or by email to info@uspi-work.com.

A complaint should contain: the Client's identifying data, a description of the issue and the Client's expectations.

Complaints are processed within 14 working days from receipt.

If the complaint is rejected, the Client has the right to use out-of-court dispute resolution methods, including the European ODR platform: https://ec.europa.eu/consumers/odr/.

Consumers and entrepreneurs purchasing for non-commercial purposes have the right to withdraw from the agreement within 14 days of conclusion, without giving any reason — pursuant to the Consumer Rights Act of 30 May 2014.

The right of withdrawal does not apply if performance of the Service has commenced with the Client's express consent before the end of the withdrawal period and the Client has been informed of the loss of the right.

A statement of withdrawal should be sent in writing or by email to info@uspi-work.com.

The Service Provider is liable only for damage caused by their own intentional fault or gross negligence, to the extent permitted by applicable law.

The Service Provider is not liable for: decisions made by state authorities, delays at urząd, force majeure, actions of third parties (banks, translators, post), incorrect or untimely actions of the Client.

The maximum liability of the Service Provider is limited to the value of the fee paid for the specific Service.

Personal data are processed in accordance with the Privacy Policy posted on the Website and EU Regulation 2016/679 (GDPR).

The Service Provider undertakes to maintain confidentiality regarding all information obtained while performing Services.

These Terms apply from the date of publication on the Website.

The Service Provider reserves the right to amend the Terms. Amendments enter into force on the date of publication of the new version on the Website.

In matters not regulated by these Terms, Polish law applies, in particular the Civil Code, the Consumer Rights Act and the Personal Data Protection Act.

Disputes are settled by the court competent for the seat of the Service Provider, unless mandatory consumer protection rules provide otherwise.

These Terms are available in Polish, English, Indonesian, Filipino, Bengali, Hindi and Nepali. In case of discrepancies, the Polish version prevails.